QN 1) I am interested to work with you. What is the next step?
ANS 1) You can use our contact form on this website or you can send us an email directly to firstname.lastname@example.org. Let us know which market you are from, what products you are interested in, your quantities, and your preferred pricing terms such as FOB, CNF, CIF, etc. We will analyze your enquiry and quote you promptly.
QN 2) What reference numbers do you use? What numbers should I send in my enquiry?
ANS 2) We use OEM / genuine part numbers as the master reference number, so it is always best to send us the OEM part number and quantity you require in your enquiry.
QN 3) I need custom parts made. Can you develop them for me?
ANS 3) Definitely. You can either send us your technical drawings for the part and/or if you already have a sample you can send that to us. We will analyze it and quote you promptly. We can also help you adjust your rubber compound specification as we have our own in-house R&D department. We have been doing this for high performance off-road vehicles and heavy-duty truck applications for years.
QN 4) Do you carry stock?
ANS 4) Absolutely. We have over US$ 2.5 mil in stock of our standard production parts at any one time.
QN 5) How long is your lead-time?
ANS 5) If you order from stock we can ship almost immediately. If we need to do new production orders, then our lead-time is approximately 90 days. We also offer our customers the option of plan-orders and development scheduling to shorten lead-times as we continue to do business.
QN 6) What are your payment terms?
ANS 6) We offer 2 payment terms: a) 30% deposit as confirmation of the order / 70% balance on loading b) 100% irrevocable L/C at sight
QN 7) I need my own private branding for the packaging. Can you do this?
ANS 7) Yes, we can. However, we have minimum order value and other conditions. Send us the full details of your requirement for our review and consideration.
QN 8) Can you load my order on pallets? ANS 8) Yes, we can. As a standard, we ‘loose load’ our export cartons in a container to maximize the space and quantity we can load. However, if you require it we can palletize your order with shrink wrapping and strapping for a small additional pallet charge. Just let us know you would like this option in your enquiry.
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